HG
HomeGuru

Privacy Policy

We recognise the importance of protecting the privacy of information collected by us including about visitors to our site www.homeguru.com.au (the “Website”) owned and operated by MediaCell Pty Ltd trading as HomeGuru ABN 59 117 524 982 (referred to as “we”, “us”, “our”), in particular information that is capable of identifying an individual ("personal information").

This Privacy Policy governs the manner in which your personal information will be dealt with. We reserve the right, to modify or remove portions of this Privacy Policy at any time and will post any changes to this Privacy Policy here. Please review this Privacy Policy regularly so that you are updated on any changes. This Privacy Policy is to be read in conjunction with the Terms of Use. By providing us with personal information and using the Website, you agree to the terms of this Privacy Policy as updated.

Your Personal Information

Personal information is collected only when knowingly and voluntarily submitted by you, either to us or as publically displayed by you online. For example, we may need to collect such information to provide you with our services or to answer any requests or enquiries. It is our intention that this Privacy Policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

How We Collect Personal Information

In the course of providing our services, we collect personal information in a variety of ways. For example, information is collected when you:

  1. Enquire about or request our service/s or product/s;
  2. Ask to be placed on one of our mailing lists;
  3. Apply for a job with us;
  4. Visit our Website; or
  5. Become a subscriber to our Website or client of HomeGuru.

Importantly, in some circumstances if you do not provide the information that we request, you may not be able to engage with us and we may not be able to provide services to you.

We may from time to time receive and store certain automatic non-identifiable information relating to your use of, and behaviour on the Website. This information is commonly referred to as "clickstream" information. For example, we may record information such as the areas of the Website accessed by you, the time, date and URL of the pages requested by you, your browser software, your IP address, and/or the previous Website that you have linked to the Website from. The recording of such information enables us to identify the areas of our sites that are most popular and to tailor the Website accordingly.

We may also collect personal information from third party service providers.

How Personal Information is used

We will use your personal information for the reason we collected it and for any other reasonable business purposes in that we may database, store and process information to provide you with the products and services you have requested.

We will generally use personal information to:

  1. provide you with the products and services you have requested;
  2. personalise and customise the advertising, products and services included on the Website;
  3. manage our business and enhance our products and services;
  4. future promotional and marketing purposes including direct marketing purposes;
  5. to inform you of valuable related services, special offers, promotions and competitions;
  6. contact you on behalf of our corporate partners including to discuss and provide you with valuable related products and services ;
  7. comply with applicable legal and regulatory requirements; and
  8. any other customer support purposes

From time to time, we may provide aggregated statistical information about access patterns, navigational techniques, product sales, etc. to reputable third parties. However, in all instances such information will simply comprise aggregated data, and will not include any personal information that identifies any individual.

We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reason for collection. We will only do this in the following circumstances:

  1. Where you have consented;
  2. Where the secondary purpose is directly related to the primary purpose, and you would reasonably expect us to use or disclose the information in such a way; or
  3. Where we are permitted or required by law, or it is in the interests of public safety to do so.

Disclosure

We do not provide your information to mailing list companies and will not otherwise disclose your personal information without your consent.

By providing your personal information you consent to us and our corporate partners using your personal information to provide you valuable related services. Based on your preference, this includes contacting you by telephone, mail or email to discuss products and services. You also consent to us and our corporate partners offering you products and/or services which you may agree to purchase, and this extends to goods or services from us or any third party.

We may share your personal information with our corporate partners including property or loan professionals who may contact you in relation to assisting you in exploring your property or loan options and may offer you related products and services. We may share your personal information with third party suppliers who provide IT, administrative and business support functions and other assistance in relation to the functions as set out in this Privacy Policy.. We may also send information to you on behalf of our corporate partners.

We are not however liable for any personal information that you provide directly to our corporate partners including via their websites. This personal information will be dealt with in accordance with the individual privacy policy of those partners.  You should check these individual privacy policies before you engage with or supply personal information to our corporate partners.

We will not allow access from or transfer your personal information to recipients outside of Australia.

We may disclose personal information:

  1. Where you have consented;
  2. Where disclosure is necessary to achieve the purpose for which it was submitted;
  3. To our affiliates when it is necessary to provide you with the goods or services you have requested;
  4. In special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our Website's rights or property, users of this Website, or anyone else who could be harmed by such activities; or
  5. If we are required or authorised by law to disclose the information.

Cookies

The Website also makes use of a feature of Internet web browsers called "cookies"; small pieces of information stored by your browser on your computer's hard drive. The use of cookies allows your browser to remember some specific information relating to you and your use of the Website and helps us to make your use of the Website easier by storing information about your preferences. Whenever you visit our Website, we will check with your browser for the presence of our cookies, which contain information such as whether you have visited the Website before and your preferences for our Website.

Correcting information

You can also request that information about you be accessed, corrected or deleted by contacting us by email at info@homeguru.com.au. This is part of our commitment to take all reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our Website. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us and to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information. While we take all appropriate measures to safeguard against the unauthorised disclosure of personal information, no responsibility can be accepted for the conduct of third parties outside of our control. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, disclosure or alteration of your personal information.

Links to other sites

We provide links to websites outside of our Website, as well as to third party websites. These linked websites are not under our control, and may not protect your personal information in a manner consistent with this Privacy Policy. The provision of a link does not imply any endorsement, nor can we accept responsibility for the conduct of companies linked to our Website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.

Further Privacy Information

For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Federal Privacy Commissioner's website. If you have any queries about this Privacy Policy, wish to no longer receive information or communications from us, or have a problem or complaint, then you should contact us at info@homeguru.com.au . We take such matters very seriously and shall respond to any such concerns with you directly in a prompt fashion.