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Privacy Policy

We recognise the importance of protecting the privacy of information collected by us including about visitors to our site www.homeguru.com.au (the “site”) owned by MediaCell Pty Ltd trading as HomeGuru ABN 59 117 524 982 (referred to as “we”, “us”, “our”), in particular information that is capable of identifying an individual ("personal information").


This Privacy Policy governs the manner in which your personal information will be dealt with.We reserve the right, to modify or remove portions of this Privacy Policy at any time and will post any changes to this Privacy Policy here.


This Privacy Policy should be reviewed periodically so that you are updated on any changes. This policy is to be read in conjunction with the Terms of Use. By providing us with personal information and using the site, you agree to the terms of this Privacy Policy as updated.


Your Personal Information


Personal information is collected only when knowingly and voluntarily submitted by you, either to us or as publically displayed by you online. For example, we may need to collect such information to provide you with our services or to answer any requests or enquiries. It is our intention that this Privacy Policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.


How We Collect Personal Information


In the course of providing our services, we collect personal information in a variety of ways. For example, information is collected when you:

  1. Enquire about or request our service/s or product/s;
  2. Ask to be placed on one of our mailing lists;
  3. Apply for a job with us;
  4. Visit our site; or
  5. Become a subscriber to our site or client of HomeGuru.

Importantly, in some circumstances if you do not provide the information that we request, you may not be able to engage with us and we may not be able to provide services to you.

We may from time to time receive and store certain automatic non-identifiable information relating to your use of, and behaviour on the site. This information is commonly referred to as "clickstream" information. For example, we may record information such as the areas of the site accessed by you, the time, date and URL of the pages requested by you, your browser software, your IP address, and/or the previous web site that you have linked to the site from. The recording of such information enables us to identify the areas of our sites that are most popular and to tailor the site accordingly.
We may also collect personal information from third party service providers.


How Personal Information is used

We will use your personal information for the reason we collected it and for any other reasonable business purposes in that we may database, store and process information to provide you with the products and services you have requested.


We will generally use personal information to:

  1. provide you with the products and services you have requested;
  2. personalise and customise the advertising, products and services included on the site;
  3. manage our business and enhance our products and services;
  4. future promotional and marketing purposes including direct marketing purposes;
  5. to inform you of valuable related services, special offers, promotions and competitions;
  6. contact you on behalf of our corporate partners including to discuss and provide you with valuable related products and services ;
  7. comply with applicable legal and regulatory requirements; and
  8. any other customer support purposes

We may share your personal information with third party suppliers who provide IT, administrative and business support functions and assist in the above purposes. We do not provide your information to mailing list companies and will not otherwise disclose your personal information without your consent. We will send information to you on behalf of our corporate partners. We are not however liable for any personal information that you provide directly to our corporate partners. This personal information will be dealt with in accordance with the individual privacy policy of those corporate partners. You should check the individual privacy policy of our corporate partners before you engage with or supply personal information to our corporate partners or their websites.


We will not allow access from or transfer your personal information to recipients outside of Australia.


From time to time, we may provide aggregated statistical information about access patterns, navigational techniques, product sales, etc. to reputable third parties. However, in all instances such information will simply comprise aggregated data collected users, and will not include any direct personal information that identifies any site visitor.


We may sometimes use the personal information we collect for a secondary purpose, that is, for use in a way different from the original reason for collection. We will only do this in the following circumstances:

  1. Where you have consented
  2. Where the secondary purpose is directly related to the primary purpose, and you would reasonably expect us to use or disclose the information in such a way or
  3. Where we are permitted or required by law, or it is in the interests of public safety to do so.

Consent


By providing your personal information you consent to us and our corporate partners using your personal information to provide you valuable related services. Based on your preference, this includes contacting you by telephone, mail or e-mail to discuss products and services. You also consent to us and our corporate partners offering you products and/or services which you may agree to purchase, and this extends to goods or services from us or any third party.


Disclosure


Personal information may be disclosed:

  1. Where you have consented;
  2. Where disclosure is necessary to achieve the purpose for which it was submitted;
  3. In special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our site's rights or property, users of this site, or anyone else who could be harmed by such activities; or
  4. If we are required or authorised by law to disclose the information.

Cookies


The site also makes use of a feature of Internet web browsers called "cookies"; small pieces of information stored by your browser on your computer's hard drive. The use of cookies allows your browser to remember some specific information relating to you and your use of the site and helps us to make your use of the site easier by storing information about your preferences. Whenever you visit our site, we will check with your browser for the presence of our cookies, which contain information such as whether you have visited the site before and your preferences for our site.


Correcting information


You can also request that information about you be accessed, corrected or deleted by contacting us by email at info@homeguru.com.au. This is part of our commitment to take all reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date.


Security


We strive to ensure the security, integrity and privacy of personal information submitted to our site. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us and to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information. While we take all appropriate measures to safeguard against the unauthorised disclosure of personal information, no responsibility can be accepted for the conduct of third parties outside of our control. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, disclosure or alteration of your personal information.


Links to other sites


We provide links to Web sites outside of our site, as well as to third party Web sites. These linked sites are not under our control, and may not protect your personal information in a manner consistent with this Privacy Policy. The provision of a link does not imply any endorsement, nor can we accept responsibility for the conduct of companies linked to our site. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that site and its privacy statement.


Further Privacy Information


For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Federal Privacy Commissioner's website. If you have any queries about this Privacy Policy, wish to no longer receive information or communications from us, or have a problem or complaint, then you should contact us at info@homeguru.com.au . We take such matters very seriously and shall respond to any such concerns with you directly in a prompt fashion.